Team Leader (Pooling)

Transcom is looking for talented individuals like you to join our awesome team! Be the next Team Leader for our Transcom Bacolod site.

Join our Transcom Family as a Team Leader!

We are seeking an experienced and highly motivated Team Leader to manage a team of Specialists. You will be responsible for the daily supervision, coaching, and overall performance of the team, ensuring world-class support is consistently delivered.

Key Responsibilities:

You will be responsible for leading and mentoring a team of Specialists to achieve operational goals and maintain a high standard of player satisfaction. Your key responsibilities will include:

• Team Leadership & Coaching: Supervise, motivate, and coach a team of Specialists through 1:1 sessions, performance reviews, and calibration to foster a culture of high performance and continuous improvement.
• Performance Management: Monitor individual and team metrics (e.g. Responses per Hou...