Team Leader - Solar

Passionate about leading teams and delivering exceptional customer experiences? Join ClearSource as a Team Leader and help drive performance, inspire success, and make a real impact in the US Solar industry.

We’re looking for a proactive and results-driven leader with strong analytical skills and a passion for coaching teams to exceed goals and deliver outstanding service.

What you will do as Team Leader

• Lead, coach, and develop a team of agents to achieve daily, weekly, and monthly performance targets
• Conduct regular performance reviews, feedback sessions, and coaching plans
• Monitor KPIs and implement action plans to address performance gaps
• Ensure high-quality customer interactions, adherence to process standards
• Collaborate with operations, QA, training, and support teams to improve workflow and results
• Handle escalations and provide timely resolutions
• Drive team engagement and create a...