Job Description

Candidate Profile:

  • With at least 1-3 years of experience as a Team Leader
  • Amenable to work onsite in Clark, Pampanga
  • Preferably with Retention & Telco CS/Tech/Cable experience
  • Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Ability to mentor, coach, and provide direction to a team of employees
  • Willingness to work a flexible schedule


What's in it for you?

  • Day 1 HMO
  • Competitive Compensation Package
  • P2P Shuttle Services


Essential Functions/Core Responsibiliti es:

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

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