Job Description
Title: Team Manager - BPO Operations
Business Unit: Business Support Service (BSS)
Reporting To: Asst. / Operations Manager
Job Type: Work from office
Location: Panjim, Goa
Duties & Responsibilities
- Responsible for a multifaceted role that involves leading, managing, guiding, and overseeing both people and processes. Handles the client and ensures that their expectations are met.
- Oversee the day-to-day operations of their team, ensuring that work is completed on time.
- Track and evaluate the performance of the team members.
- Implements quality control procedures and conducts regular audits to ensure compliance.
- Managing team performance by setting expectations and measuring performance outcomes concerning these expectations.
- Identify process bottlenecks and opportunities, set objectives, establish KPIs, and monitor performance.
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