Technical Account Manager (Remote)

As the leading provider of open source database solutions, Percona’s Technical Account Managers serve as a customer advocate and technical resource for a dedicated group of Percona customers. As a dedicated point of contact, they partner closely with their customers to understand their technical requirements and business structure, and serve as a bridge to Percona resources - coordinating consulting projects, communicating updates, managing support issues and driving awareness for customer escalations. The Technical Account Manager will be a sounding board for customer issues, and facilitate resources internally to help customers achieve their technical goals.

What You Will Do

Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers.

Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence.

Coordinate...