Job Description

Job Overview

We’re building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team in the Vernon, BC area.

Responsibilities

  • Monitor the support queue, investigate and document support cases, and gather information to resolve or escape issues.
  • Manage and follow up on assigned support cases, providing timely and professional updates to customers by phone and email.
  • Escalate P1 and urgent issues to the Support Manager as needed.
  • Provide functional application training to customers on Epicor products.
  • Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required.

Qualifications

  • 3+ years of applicable experience and demonstrated success in a similar role.
  • Post‑secondary education in a related discipline or equivalent ind...

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