Technical Program Manager, CRM Platforms

Greetings from TCS!!

TCS is hiring for Salesforce Technical Project Manager

Exp: 9 to 12 years

Location: Hyderabad

Must Have Technical/Functional Skills

Salesforce & Technical Skills

• Strong hands on understanding of Salesforce Service Cloud, including:
• Service Console, Omni Channel, CTI, Knowledge
• Case lifecycle management, entitlements, SLAs
• Declarative automation (Flows, Validation Rules)
• Solid knowledge of Salesforce architecture, data model, and security model.
• Experience with Salesforce integrations (REST/SOAP APIs, middleware platforms).
• Familiarity with Apex, Lightning Web Components (LWC) sufficient for design and review (not necessarily hands on coding).

Program Management Experience

• 10+ years of overall IT experience with 5+ years leading large Salesforce or CRM programs.
• Proven experience managing enterprise scale Salesforce implementations.
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