Technical Sales Support

Reporting to: Kitting & Customer Service Supervisor

Contract: Permanent

Hours: 37.5 hours per week

Job Overview

An opportunity has become available for a Technical Sales Support role within the Kitting/Customer Service team.

The successful candidate will provide technical support for Snap-on Level 5 Tool Control systems and other complex Snap-on products, supporting both internal and external customers. This will include troubleshooting, managing support cases, maintaining accurate documentation, and working with other departments to help resolve customer queries and support Level 5 projects.

Main Responsibilities

• Acting as first-level support for Snap-on Level 5 Tool Control systems
• Creating and managing support cases for internal and external customers
• Troubleshooting technical issues and working with internal and external contacts to resolve problems
• Document...