Job Description
The Technical Services Manager is responsible for managing the technical support and project teams, ensuring excellent client service, maintaining high technical standards, and improving operational efficiency. This role combines leadership, technical knowledge, client communication, and process management.
Key ResponsibilitiesTeam LeadershipManage and mentor helpdesk, systems, and field technicians
Conduct regular team meetings, performance reviews, and coaching
Help recruit, onboard, and train technical staff
Build a positive, accountable, and service-focused team culture
Service DeliveryOversee ticket queues and ensure SLA targets are met
Improve response times, escalation processes, and customer satisfaction
Monitor service quality and identify areas for improvement
Work closely with clients to ensure technical needs are met
Technical OversightProvide guidance on complex technical issues and escalations
Review infrastructure designs, cloud solutions, a...
Key ResponsibilitiesTeam LeadershipManage and mentor helpdesk, systems, and field technicians
Conduct regular team meetings, performance reviews, and coaching
Help recruit, onboard, and train technical staff
Build a positive, accountable, and service-focused team culture
Service DeliveryOversee ticket queues and ensure SLA targets are met
Improve response times, escalation processes, and customer satisfaction
Monitor service quality and identify areas for improvement
Work closely with clients to ensure technical needs are met
Technical OversightProvide guidance on complex technical issues and escalations
Review infrastructure designs, cloud solutions, a...
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