Technical Services Specialist

Job Description

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry‑leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Responsibilities

• Customer Email Support: Respond promptly and professionally to all customer emails, providing clear and accurate resolutions using product knowledge and technical troubleshooting skills. Identify when to involve other resources (engineering, vendors, IT teams, etc.) to resolve email‑based inquiries and communicate all solutions, questions, and follow‑ups exclusively through email unless an internal escalation requires otherwise.
• Case Documentation: Document all email interactions within the complaint handling system using guidelines to ensure accuracy, completeness, and readability. Update cases with addition...