Job Description
Technical Services Support Coordinator
The Technical Services Support Coordinator serves as the front-line intake resource for ScentAir’s Technical Services department, ensuring customer concerns are accurately captured, documented, and routed for efficient resolution.
This role is primarily responsible for answering inbound technical support calls, gathering the necessary details to understand the customer’s issue, and creating complete, accurate Salesforce service cases for the Technical Services team to act on. Success in this role depends on strong communication, attention to detail, organization, and the ability to collect the right information to support timely and effective issue resolution.
While this is not a high-level troubleshooting role, the ideal candidate should possess a basic technical understanding of electronics, Wi-Fi/connectivity, mobile applications, and equipment terminology to ensure quality case documentation and accurate issue ...
The Technical Services Support Coordinator serves as the front-line intake resource for ScentAir’s Technical Services department, ensuring customer concerns are accurately captured, documented, and routed for efficient resolution.
This role is primarily responsible for answering inbound technical support calls, gathering the necessary details to understand the customer’s issue, and creating complete, accurate Salesforce service cases for the Technical Services team to act on. Success in this role depends on strong communication, attention to detail, organization, and the ability to collect the right information to support timely and effective issue resolution.
While this is not a high-level troubleshooting role, the ideal candidate should possess a basic technical understanding of electronics, Wi-Fi/connectivity, mobile applications, and equipment terminology to ensure quality case documentation and accurate issue ...
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