Job Description
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Ability to lead large, cross- divisional teams or projects. Ability to act as a mentor, guide and leader to other employees.
- Ability to recommend, develop and participate in developing strategy.
- Ability to act independently, as part of a team or as a team leader and exercise independent judgment.
- Ability to articulate clearly, recommend and explain resolutions to external customers/cl...
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