Job Description
Major Recruitment Oldbury are delighted to be recruiting for our professional Tamworth based client who are seeking an experienced Technical Support Advisor to join their busy team.
The role is office based and the hours are Monday to Friday 9am to 5pm.
This is a customer-facing technical support role, not a general IT job.
You will handle incoming support tickets, gather the right information, complete firstline troubleshooting, keep customers updated, and escalate more complex issues to the Technical Support Lead with clear context.
The right person will be methodical, good with customers, confident using systems, and comfortable learning technical products over time.
You do not need to be a senior engineer, but you do need to be curious, accurate, and able to follow a process properly.
Duties and tasks will include:
* Acknowledging and triaging incoming support tickets.
* Gathering customer, site, device, platform, and issue de...
The role is office based and the hours are Monday to Friday 9am to 5pm.
This is a customer-facing technical support role, not a general IT job.
You will handle incoming support tickets, gather the right information, complete firstline troubleshooting, keep customers updated, and escalate more complex issues to the Technical Support Lead with clear context.
The right person will be methodical, good with customers, confident using systems, and comfortable learning technical products over time.
You do not need to be a senior engineer, but you do need to be curious, accurate, and able to follow a process properly.
Duties and tasks will include:
* Acknowledging and triaging incoming support tickets.
* Gathering customer, site, device, platform, and issue de...
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