Job Description
Overview
Technical Support Analyst
Work setup
Hybrid work environment. We encourage applicants who are open to working in the office two days a week.
Work schedule
Shifting schedules: 8am – 4pm and 3pm – 11pm Manila Time.
Employment type
Permanent
Location
Makati City, Metro Manila
Pay range
Salary range: ₱31,000 - ₱40,000. Applicants comfortable with this range are invited to apply.
Role focus
Technical Support Analysts who are fluent in English to join the Global Technical Support team based in Manila. This team supports Cambridge's English Learning business and resolves technical issues related to Cambridge's digital products and platforms, as reported by external and internal customers.
Responsibilities
- Provide technical support to external customers (administrators, users and teachers) and Cambridge Sales and CS Teams for the English product line.
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