Job Description

About the role:

As a Technical Support team member, you will:

  • grow an in-depth understanding of the products we offer

  • Assist clients with general enquiries, questions and service requests.

  • Develop troubleshooting skills to be able to identify, replicate, diagnose, and resolve technical issues within a variety of systems.

  • Work with our 2nd line Technical Support to resolve more complex cases

  • Ensure clients are kept up to date with progress and timelines

    • Being part of the 1st line Technical Support Analysts, you will be the first point of contact for clients, building friendly and trusting relationships both via phone and email/helpdesk environment.


    Working Monday to Friday as standard, with evening and weekend to cover urgent issues on a rota basis.


    Skills

  • Great customer service skills and attention to detail

  • A passion for IT

  • Excited an...

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