Job Description

Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Technical Support Analyst II who will:

  • Provides Level 2 and operational support to customers, users, and stakeholders by resolving technical issues and error messages encountered in a live production environment.
  • Performs operational tasks on CSG products such as bill runs, processing, incident management, service request fulfillment, reference data, configuration, capacity, and release management.
  • Supports Business Verification Testing (BVT), Production Validation Testing (PVT), Performance Testing (PT), Comparison Testing (CT), and System Integration Testing (SIT) for changes.
  • Appropriately handles all customer issues, including troubleshooting and providing feedback to customers.
  • Supports customers according to the details outlined in the customer maintenance and support co...

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