Job Description

Technical Support Analyst

The Technical Support Analyst is responsible for providing technical support via phone, email or portal for our client’s end users and systems. 


Responsibilities

  • Provide first level analysis of an incident and/or a solution to it in order to restore service

  • Perform remote troubleshooting, installation and repairs using remote support tool

  • Provide access to clients (Permission etc) password resets, unlocking accounts through Active Directory.

  • Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.

  • Administer and maintain end user accounts, permission, and access rights.

  • Ensure network connectivity of all workstations

  • Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.

  • Move, add and/or update end use...

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