Job Description
As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.
Responsibilities
Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.Recommend configuration changes or upgrades based on technical assessments and best practices.Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.Identify, reproduce, an...
Apply for this Position
Ready to join Fortinet? Click the button below to submit your application.
Submit Application