Technical Support Engineer

We are looking for a motivated and detail-oriented Technical Support Engineer to join our team in Singapore. The ideal candidate will have a passion for technology and a strong desire to help customers resolve their technical issues efficiently.

• Monitor and manage the system to ensure that all system parameters are optimum.
• Escalated to the necessary teams if there is any abnormality to the systems or the system parameters are less optimum.
• Manage number of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Collect, collate, compute and calculate the v...