Job Description
Job Description
Position Summary
The Technical Support Engineer – Freeze Dryers is responsible for providing advanced remote technical support for SP Scientific freeze dryer systems. Acting as a subject matter expert (SME), this role ensures rapid issue resolution, supports global service teams, and contributes to the continuous improvement of equipment reliability, serviceability, and customer satisfaction.
The position operates within a global Centre of Excellence (CoE) model, supporting customers, field service engineers (FSEs), distributors, and customers.
Provide expert-level remote troubleshooting support for freeze dryer equipment via phone, email, and digital tools
Diagnose complex mechanical, refrigeration, electrical, and control system issues
Support field service engineers during escalations and critical cases
Act as a primary escalation point for high-priori...
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