Job Description
**Job Title: Technical Support
- Tier 1+2 (B2B focussed)**
**Experience**:2+ Years **Location**:Mexico/LATAM
**Engagement Type**: Full-Time/contractual, Fully Remote
The role offered via TFT is for a client who’s a global leader in the online comparison market. The goal is to simplify decision-making and connect customers with valuable brands. Their cutting-edge technology stack includes AWS, Docker, Kubernetes, and BigData, with tools like Snowflake, Athena, and Aurora DB services, alongside TypeScript and MongoDB.
We are seeking a highly motivated Technical Support to join this expanding Technical Support team within the R&D department. This role demands exceptional communication skills for high-level professional interactions with the B2B customers. Your expertise will be instrumental in maintaining the Service Level Agreements (SLAs) and ensuring robust customer satisfaction.
**Responsibilities**:
- End-to-End Ownership: Efficiently manage and resolve Technical...
- Tier 1+2 (B2B focussed)**
**Experience**:2+ Years **Location**:Mexico/LATAM
**Engagement Type**: Full-Time/contractual, Fully Remote
The role offered via TFT is for a client who’s a global leader in the online comparison market. The goal is to simplify decision-making and connect customers with valuable brands. Their cutting-edge technology stack includes AWS, Docker, Kubernetes, and BigData, with tools like Snowflake, Athena, and Aurora DB services, alongside TypeScript and MongoDB.
We are seeking a highly motivated Technical Support to join this expanding Technical Support team within the R&D department. This role demands exceptional communication skills for high-level professional interactions with the B2B customers. Your expertise will be instrumental in maintaining the Service Level Agreements (SLAs) and ensuring robust customer satisfaction.
**Responsibilities**:
- End-to-End Ownership: Efficiently manage and resolve Technical...
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