Job Description

Responsibilities

  • Provide advanced technical support for the Deputy ecosystem and related integrations

  • Troubleshoot and resolve complex technical issues across APIs, integrations, workflows, and customised customer configurations

  • Take ownership of escalated customer issues from investigation through to resolution

  • Perform technical analysis including log review, API troubleshooting, data validation, and root cause identification

  • Collaborate closely with Product and Engineering teams to investigate product defects and platform behaviour

  • Identify recurring technical issues and contribute to continuous improvement initiatives, tooling, automation, and process optimisation

  • Support strategic enterprise customers requiring high-touch technical engagement

  • Maintain clear and accurate technical documentation within tickets, internal knowledge bases, and escalation processes

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