Job Description

Job Summary

We are looking for a proactive and technically skilled Technical Support Engineer to handle field and remote support activities, coordinate with internal teams and vendors, and ensure smooth IT infrastructure and hardware/network operations across retail and logistics environments. The role involves significant field travel and hands-on troubleshooting.

Key Responsibilities

1. Helpdesk & Ticket Management

  • Coordinate with Retail Helpdesk for ticket updates, tracking, and closure
  • Ensure timely resolution of incidents within SLA
  • Follow up on pending or escalated tickets

    • 2. Vendor & Escalation Management

  • Coordinate with vendors for issue resolution and service requests
  • Escalate critical technical issues as per defined escalation matrix
  • Ensure vendor compliance with s...

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