Job Description

Job Description

Position Title: Technical Support
Location: On-site, CBD Belapur, Navi Mumbai
 Employment Type: Full-Time

What You’ll Do

  • Assist customers via email, live chat, and phone to resolve queries efficiently.

  • Troubleshoot technical issues, provide clear solutions and adhere to SLAs.

  • Analyze root causes of customer problems and guide them step by step.

  • Follow up on cases to ensure complete resolution and customer satisfaction.

  • Maintain accurate records of customer interactions for reference.

  • Deliver excellent customer service to enhance user experience.

  • Prioritize tasks ef...

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