Technical Support Manager

Job Description
We are seeking a motivated and hands-on Technical Support Manager to support and maintain vending service operations. This individual will be responsible for troubleshooting technical issues, supporting customers, and ensuring uptime across vending machines and related equipment. The ideal candidate is a self-starter, eager to learn, and comfortable working in a fast-paced, service-oriented environment.

Provide frontline technical support for vending machines, payment systems, and related hardware/software
Diagnose and resolve equipment issues (mechanical, electrical, or connectivity-related) in a timely manner
Serve as a primary point of contact for customer support inquiries, ensuring a high level of service and satisfaction
Coordinate with field technicians and vendors to resolve escalated issues
Track and document incidents, service requests, and resolutions
Assist with installation, setup, and configuration of vending equipment as needed<...