Job Description

  • 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
  • 5+ years of experience in Technical or Application Support.
  • Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
  • Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
  • Passion for team development, mentoring, and building a positive support culture.
  • Strong communication and collaboration skills across technical and business teams.
  • Fluent in English (written and spoken) and willing to work outside standard hours when require

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