Technical Support Representative

Job Description

• Installation, training and providing technical support to multiple level end users in diverse technical areas
• Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.
• Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.
• Strong customer focus including multiple internet browsers packages
• Assist customers with training of product and services ordering, interpretation and site navigation.
• Provide hardware configuration analysis, diagnostics, troubleshooting and support.
• Effectively troubleshoot and resolve web-based applications including browser configuration.
• Research order requests to ensure timely delivery to our customers.
• Contact customers to respond to inquiries, status an...