Job Description

Location: Pampanga

Job Overview

The Technical Support Representative is responsible for providing excellent customer service by addressing complaints and inquiries through phone, email, or chat.

Responsibilities

  • Handle inbound customer service calls
  • Interfacing with various tools and systems as required.
  • Effectively resolve customer questions through call or chat in a considerate and timely manner.
  • Provide information about products and services
  • Review and select standard responses for answers or solutions
  • Review or make changes to customer accounts
  • Take ownership of technical issues and customer’s problem from beginning to end.
  • Compose thoughtful, personalized responses to a variety of customer requests.

Qualifications

  • At least Senior High School Graduate or College Undergraduate
  • With or without call center experience <...

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