Technical Support Representative (Richardson)

Prodapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected world. Prodapt’s customers range from telecom operators, digital / multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt’s customers today help more than a billion people, and five billion devices stay connected.

Role: As a Technical Support Specialist, you will support field technicians and internal teams with service activation, troubleshooting, and technical support activities. You will work across multiple applications and systems to help ensure successful installation, migration, and restoration of customer services. You will also provide real-time support through inbound calls and chats, helping technicians resolve service-related issues efficiently and accurately.

Key Responsibilities:

• Support field technicians a...