Technical Support Representative

Job Overview

We’re seeking skilled and customer‑focused Technical Support Representative to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you’ll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80 km of our office.

Key Responsibilities

• Respond to inbound technical support requests via phone, chat, or email
• Diagnose and troubleshoot hardware, software, and network issues
• Guide customers through step‑by‑step solutions and elevate complex issues when necessary
• Document all customer interactions accurately in the system
• Maintain up‑to‑date knowledge of products, services, and sup...