Technical Support Shift Leader

We are seeking a motivated and enthusiastic individual to join our clients 2nd Line Technical Support team. While a strong technical mindset is important, they are equally interested in candidates eager to learn, develop their skills, and progress their technical career. The role focuses on delivering high‑quality customer support, driving efficiency, and contributing to continual service improvements.

The successful candidate will act as a Shift Leader, overseeing a team of up to 13 engineers during standard hours and up to 2 engineers during out‑of‑hours periods. A solid technical foundation and strong leadership abilities are essential.

This position operates within a 24/7 environment and follows a continental shift pattern. Responsibilities include monitoring, managing, and resolving technical faults, ensuring a consistently high standard of service for all customers.

Responsibilities

• Leading, supporting, and motivating a team of engine...