Technical Support Team Leader

Job Overview

As a Technical Support Team Leader, you will act as an SME for all technical processes relating to Procentia products and client technical operations. You will provide leadership, technical excellence, and coaching to develop the skills of Technical Support Consultants, with a particular focus on Python‑based troubleshooting, scripting, automation and ensuring the team is technically ready for future product enhancements and new product launches.

Responsibilities

• People management of Support Consultants and Technical Support Consultants
• Leading team training and development, including structured upskilling in Python, Azure, SQL especially for troubleshooting, automation, and diagnostic efficiency
• Objective setting, employee motivation and professional development planning
• Act as the SME for complex technical issues, including major incidents
• Identify hardware/software solutions and contribute t...