Job Description
We are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success. In this role, you will be on the front lines of delivering exceptional support to our customers, managing and resolving cases with a focus on quality, speed, and customer satisfaction.
This is a full-time opportunity with no travel required.
Remote but ideally located in the Cincinnati OH area.
Review and assess customer-initiated incoming support cases and categorize case priority
Respond to Level 1 and Level 2 online customer support cases, including:
Customer-generated cases (supplier/distributor)
Auto-generated cases (Ops Log Errors, PA Data, Missing Data)
Meet Level 1 and Level 2 support case severity goals as defined by Manager
Participate in shared hours of operation schedule
Provide shared support for operations log and late/missing data monitoring
0–3 years of related customer support or operations experi...
This is a full-time opportunity with no travel required.
Remote but ideally located in the Cincinnati OH area.
Review and assess customer-initiated incoming support cases and categorize case priority
Respond to Level 1 and Level 2 online customer support cases, including:
Customer-generated cases (supplier/distributor)
Auto-generated cases (Ops Log Errors, PA Data, Missing Data)
Meet Level 1 and Level 2 support case severity goals as defined by Manager
Participate in shared hours of operation schedule
Provide shared support for operations log and late/missing data monitoring
0–3 years of related customer support or operations experi...
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