Job Description

Position Summary

Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with and resolving a variety of managed service inquiries.

This is a very customer-focused, hands-on role where the Team Leader will be expected to handle and resolve customer issues as well as undertake the day-to-day

management aspects that the post requires.

Education and Qualifications

  • >=8 years of IT or related domain.
  • Excellent written and verbal communication skills.
  • Education: Graduate (Any stream) preferably in computer science or related field.
  • Experience with Managed Service Providers or MSP platform companies


Responsibilities

  • Co-ordinate and manage the day-to-day activities of ...

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