Job Description
US Work Hours
The Technical Writer is responsible for writing and maintaining documentation for products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses MadCap Flare to author and publish online help and release notes.
SPECIFIC DUTIES and RESPONSIBILITIES:
Author content using MadCap Flare.
- Research product information by attending standups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts.
- Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop documentation.
- Capture end-user and administrative tasks performed in products and their expected results.
- Manage documentation drafts and the flow of information during development and testing.
- Collaborate with teammates.
- Participa...
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