Job Description
Telco Account Representative
Cebu City | Onsite
Caldwell Communication
Job Description:
We are hiring Telco Account Representatives to assist customers with mobile, internet, and telecommunications-related concerns while providing excellent customer service and technical support.
Responsibilities:
• Handle customer inquiries via phone, chat, or email
• Assist customers with billing concerns, account updates, and service inquiries
• Troubleshoot basic mobile, internet, or network-related issues
• Provide information about plans, promos, products, and services
• Document customer interactions and account updates accurately
• Escalate unresolved or complex concerns when necessary
• Maintain productivity, quality, and customer satisfaction standards
Schedule & Training:
• Shifting schedules, including nights, weekends, and holidays
• Paid ...
Cebu City | Onsite
Caldwell Communication
Job Description:
We are hiring Telco Account Representatives to assist customers with mobile, internet, and telecommunications-related concerns while providing excellent customer service and technical support.
Responsibilities:
• Handle customer inquiries via phone, chat, or email
• Assist customers with billing concerns, account updates, and service inquiries
• Troubleshoot basic mobile, internet, or network-related issues
• Provide information about plans, promos, products, and services
• Document customer interactions and account updates accurately
• Escalate unresolved or complex concerns when necessary
• Maintain productivity, quality, and customer satisfaction standards
Schedule & Training:
• Shifting schedules, including nights, weekends, and holidays
• Paid ...
Apply for this Position
Ready to join Caldwell Communications? Click the button below to submit your application.
Submit Application