Telecommunications Agent

We are looking for a professional and customer-focused Telecommunications Agent to join our team in Sharm El-Sheikh, Egypt. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving telecommunications inquiries with efficiency and empathy. You will handle inbound and outbound calls, manage customer accounts, and ensure every interaction reflects our commitment to service excellence.

• Answer incoming customer calls and respond to inquiries regarding telecommunications services, billing, technical issues, and account management
• Troubleshoot basic technical problems and provide clear, step-by-step guidance to customers
• Process customer requests including service activations, upgrades, cancellations, and account modifications
• Maintain accurate and detailed records of all customer interactions using CRM systems and ticketing platforms
• Identify customer needs and ...