Telemarketing Customer Service

• Handle outbound calls, conversion, and reactivation of mid-to-high value users (e.g., V3–V5).
• Recommend and convert users based on their behavior (e.g., top‑up history, churn cycle, game preferences).
• Optimize calling cadence and flexibly adjust communication strategies to improve conversion and reactivation rates.
• Proactively identify key behaviors of high‑value users and build basic user profiles.
• Assist in training new hires and share effective scripts and best practices.
• Review daily performance metrics (connection rate, conversion rate, reactivation rate).

Requirements

Skills

• Proficient in using CRM systems, outbound calling tools, and user data.
• Strong objection‑handling skills (e.g., “not interested,” “no time,” “lack of trust,” “delayed top‑up”).
• Basic data analysis skills (able to understand funnels and identify user value tiers).

Experience