Job Description
About the Team:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. We are looking for a Arbitration Strategy Program Manager, which will be responsible on analyzing dispute problems, designing better policies and service strategies, and improving the overall experience for both buyers and sellers on the platform. Responsibilities
- Based on data, user and merchant feedback, identify the core pain points of platform disputes, generate high-quality insights and analysis, and based on this, identify opportunities.
- Able to formulate after-sales dispute rules and service strategies for different categories x scenarios based on insights into user and merchant issues and indust...
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. As part of GNE organization is our Service Support Centre (SSC) delivers Customer Service to our Buyers, Partners and internal users. We are looking for a Arbitration Strategy Program Manager, which will be responsible on analyzing dispute problems, designing better policies and service strategies, and improving the overall experience for both buyers and sellers on the platform. Responsibilities
- Based on data, user and merchant feedback, identify the core pain points of platform disputes, generate high-quality insights and analysis, and based on this, identify opportunities.
- Able to formulate after-sales dispute rules and service strategies for different categories x scenarios based on insights into user and merchant issues and indust...
Apply for this Position
Ready to join TikTok? Click the button below to submit your application.
Submit Application