Job Description

As an Trilingual Technical Support Specialist , working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities

  • Oversee end-to-end management of technical incidents via phone support.
  • Promptly resolve technical issues, collaborating with cross‑functional teams.
  • Analyze requirements and offer effective solutions for client needs.
  • Ensure compliance with Service Level Agreements in all client interactions.
  • Clearly communicate technical information to diverse audiences.
  • Efficiently manage tickets, prioritizing based on urgency and impact.
  • Collaborate with internal teams to elevate and resolve high‑priority issues.

About You

  • You are organized, independent and pro...

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