TSS - Call Center Supervisor

Responsibilities

-Monitor team productivity and performance.
-Ensure proper staffing requirements are met daily for TSS.
-Keep team motivated to achieve department goals and targets.
-Provide follow up to internal and external customer requests through email and by phone. 
-Coach coordinators/assist in resolving escalated customer service issues.
-All aspects of performance management for coordinators: to include interviewing, hiring, planning, assigning and directing work, appraising performance, and corrective counseling.
-Work on department initiatives, implement innovative methods, ideas, and programs to improve team performance, increase customer satisfaction, and meet department goals.
-Other projects as assigned by the manager