User Support

In this role you’ll be one part anthropologist, one part air traffic controller, one part urbanist sage. Understanding how people use the app, triaging issues they encounter, while flitting across the globe… virtually… within a single day.

With over 1000+ cities, our support team relies on users and partners to be our eyes on the ground. When one of those intrepid souls sends us an email, there’s often hundreds (or thousands) of people just like them experiencing the same issue.

Responsibilities

• Field support requests from app users and agency partners alike, delivering swift answers to their technical questions.
• Identify whether app issues are one‑off anomalies or persistent pain points and create documentation that empowers users and agencies to resolve common problems independently.
• Serve as a product expert and voice of users: attend demos, provide product feedback, write guides, host training sessions for partners, and coll...