Utilities - Customer Service Advisor

What your day-to-day will look like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound and outbound calls as well as various back-office pieces and general enquiries. You will respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

Requirements:

• Minimum passed Grade 11 / Matric
• Minimum of 6 months to 1 year experience as a utilities advisor in a BPO environment
• Must be available to work rotational shifts, weekends, and public holidays in line with cl...