Vendor Manager (US Based Client)

Employment Type: Full-Time Employment

Work Setup: 100% Onsite

Work Schedule: Night Shift (Following U.S. Eastern Time Zone)

Location: Eastwood, Libis, Quezon City

Salary Package: 100,000 to 170,000 PHP/Monthly

The Vendor Manager will oversee and drive performance across our outsourced customer service BPO partners located in India and The Philippines. This role is critical in managing day-to-day operations and ensuring our BPO vendors deliver best-in-class customer experiences across voice, chat and back-office support functions.

The ideal candidate will have deep expertise in call center operations, a data-driven approach to vendor governance, and strong cross-cultural communication and leadership skills.

Vendor Performance Management

• Oversee the operational execution of BPOs delivering support via voice, chat, and back-office channels.
• Monitor, analyze, and ...