Job Description

Location: Hyderabad, Pune, Noida

Experience: 6+

Notice Period: Immediate to 30 Days


Role Overview

The role will be part of a small support team responsible for BAU/KBR support of Verint Ops Manager , ensuring smooth day‑to‑day operations, incident resolution, stakeholder communication, and support for upgrades and minor enhancements.

Key Responsibilities

  • Provide BAU and KBR support for Verint Ops Manager (Verint‑provided solution).
  • Monitor, analyse, and resolve incidents and service requests using ServiceNow (SNOW) .
  • Work with management teams to prioritise incidents and fixes based on business impact.
  • Liaise with business stakeholders to understand issues and manage SLA‑based c...

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