Vice President Customer Support

Job Summary

The Vice President, Customer Experience is a strategic leader accountable for the end-to-end customer (System Integrators, distributors and OEMs) experience across Distech Controls. The role owns the operational infrastructure that enables customers and partners to engage with Distech – customer service, technical support, education, documentation, field devices, and the customer-facing systems and tools that surround them. The Vice President ensures consistent, high-quality service delivery while transforming processes and tools to support the company’s next phase of growth.

A key focus of this role is the transformation into a technology-enabled, AI-augmented, scalable function (including the adoption of digital channels such as eStore and the deployment of a new ERP‑CRM systems). The role is also responsible for enabling the company’s capital-to‑SaaS business model transition from a customer‑experience and systems perspective. Acting as a sponsor ...