Job Description
Lead Cayenta's client support operations as Vice President, ensuring excellence and strategic alignment. This remote role requires strong expertise in enterprise software support and team management.
Cayenta seeks a Senior Executive to enhance its support services. As Vice President, you will mentor a multi-tiered team while driving client satisfaction and financial performance. Ideal candidates have a track record in utility or municipal markets, showcasing leadership in enterprise software support operations.
Key Responsibilities:
• Develop strategic direction for the support services function
• Lead and mentor support managers and teams
• Drive financial forecasting and OPEX management
• Oversee annual support pricing and contract renewals
• Serve as the escalation point for critical incidents
Requirements:
• Bachelor's degree or equivalent experience
• 10+ years in customer or technical support roles
• 5+ years in senior leadership capacity
• Str...
Cayenta seeks a Senior Executive to enhance its support services. As Vice President, you will mentor a multi-tiered team while driving client satisfaction and financial performance. Ideal candidates have a track record in utility or municipal markets, showcasing leadership in enterprise software support operations.
Key Responsibilities:
• Develop strategic direction for the support services function
• Lead and mentor support managers and teams
• Drive financial forecasting and OPEX management
• Oversee annual support pricing and contract renewals
• Serve as the escalation point for critical incidents
Requirements:
• Bachelor's degree or equivalent experience
• 10+ years in customer or technical support roles
• 5+ years in senior leadership capacity
• Str...
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