Job Description

JOB DESCRIPTION

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Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

  • Drives implementation of strategic and operational priorities with significant impact on the short-term success of (technical) claims management for the Workers Compensation line of business to achieve superior total claim outcome and moderate impact on the long-term success of the organization.
  • Provides strategic leadership and direction for the management of Workers Compensation claim organization, cultivating a culture of excellence. Champions CNA with an expert level of understanding of the organization’s differentiating position in the industry, CNA’s products and services, as well as a working knowledge and understanding of competitor’s products and services.
  • Drives the development, implementation and continuous planning, organizing and leading of all claim programs, metrics, processes, results and initiati...

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