Job Description

Workforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.


Basic Functions

  • Generates schedules accordingly to meet the business requirements enabling superior customer service
  • Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
  • Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses
  • Assist agents with basic troubleshooting and workarounds
  • Report and track all system issues and outages
  • Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data


Essential Functions

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