Workforce Management Manager in Woodbridge

Take charge as a Workforce Management Team Manager at our Woodbridge site, focusing on improving customer operations through strategic forecasting and team leadership.
This hands-on managerial role involves developing strong relationships and implementing comprehensive workforce strategies to ensure optimal service levels. You will guide your team through coaching initiatives, proactive monitoring, and continuous performance assessments to meet key performance indicators.
Key Responsibilities:
• Lead coaching and evaluations for workforce staff
• Execute workforce capacity planning and oversight
• Own and configure management software tools
• Collaborate with HR for adherence to labor agreements
• Report on all key performance indicators daily
Requirements:
• Bachelor’s degree in Business or similar
• 3-5 years of leadership experience in the field
• At least 2 years in a call center or operations role
• Experience managing large teams over 100
• ...